TERMS & CONDITIONS

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Elevate Construction Miami LLC, doing business as Elevate Impact Windows ("Company," "we," "us," or "our"), a Florida limited liability company licensed under CGC1539231. By accessing our website at www.elevateimpactwindows.com, requesting a free estimate, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our Site or services. We reserve the right to modify these Terms at any time. Continued use of the Site following any changes constitutes your acceptance of the revised Terms.

2. Services Provided

Elevate Impact Windows provides residential and commercial impact window and door installation services throughout the entire state of Florida. Our services include free in-home estimates, permit procurement, installation coordination, final inspections, and workmanship warranty coverage. All physical installation work is performed by Florida-licensed subcontractors engaged by the Company.

The Company acts as the general contractor of record and assumes full responsibility for project management, permit compliance, and quality oversight. The use of subcontractors does not diminish the Company's obligations to the Client under any executed service agreement.

3. Estimates & Pricing

All estimates provided — whether in person, by phone, or via our website forms — are free of charge and carry no obligation. Written estimates are valid for 30 days from the date of issuance unless otherwise stated in writing. Pricing is subject to change after the 30-day validity period due to material costs, labor rates, or permitting fee changes.

Final pricing is confirmed in a written contract signed by both parties prior to commencement of any work. Any changes to the scope of work after contract execution must be documented in a written change order signed by the Client and an authorized Company representative. Verbal agreements or representations made by sales representatives do not modify the written contract unless confirmed in writing.

The Company reserves the right to adjust pricing if site conditions discovered during installation differ materially from those assessed during the estimate (e.g., structural damage, non-standard openings, or code-required upgrades). The Client will be notified of any such adjustments before additional work proceeds.

4. Payment Terms

Payment terms are specified in the individual service contract. Standard payment schedules typically require a deposit upon contract execution, with the balance due upon substantial completion of the installation. Accepted payment methods include check, ACH bank transfer, major credit cards, and approved financing through Ygrene PACE or other financing partners.

Ygrene PACE Financing: Financing offered through Ygrene Energy Fund is subject to Ygrene's own terms, eligibility requirements, and approval process. The Company makes no guarantees regarding financing approval. Financing is tied to the property through a special assessment and is repaid via the property tax bill. Clients are encouraged to review all Ygrene disclosures carefully before signing a financing agreement.

Invoices not paid within the terms specified in the contract are subject to a late fee of 1.5% per month on the outstanding balance, or the maximum rate permitted by Florida law, whichever is less. The Client is responsible for all costs of collection, including reasonable attorney's fees, in the event of default.

5. Permits & Compliance

The Company will obtain all required building permits from the applicable municipality prior to commencing installation. Permit fees are included in the contract price unless otherwise specified. The Client agrees to provide reasonable access to the property for permit inspections and to cooperate with any requirements imposed by local building officials.

All products installed by the Company carry Miami-Dade Notice of Acceptance (NOA) approval and comply with Florida Building Code requirements. The Client is responsible for obtaining any HOA approvals required prior to installation. The Company may assist with HOA submissions but cannot guarantee HOA approval timelines or outcomes.

6. Workmanship Warranty

The Company provides a workmanship warranty covering defects in installation labor on all completed projects. This warranty covers issues directly attributable to improper installation, including but not limited to water infiltration at installation points, improper sealing, hardware failure due to installation error, and structural misalignment caused by the installation crew.

This workmanship warranty does not cover: (a) damage caused by hurricane, storm, flood, or other acts of God; (b) normal wear and tear; (c) damage caused by Client misuse, modification, or improper maintenance; (d) product defects covered separately by the manufacturer's warranty; or (e) pre-existing structural conditions at the property.

Manufacturer product warranties (covering glass, frames, hardware, and seals) are provided directly by the respective manufacturers — including PGT, ES Windows, CGI, Eco Window Systems, and Mr. Glass — and are governed by each manufacturer's warranty terms. The Company will assist in facilitating manufacturer warranty claims but is not liable for manufacturer warranty outcomes.

7. Limitation of Liability

To the fullest extent permitted by applicable Florida law, the Company's total liability to the Client for any claim arising out of or related to our services — whether in contract, tort, or otherwise — shall not exceed the total amount paid by the Client to the Company under the applicable service contract.

In no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of use, loss of profits, loss of data, or cost of substitute services, even if the Company has been advised of the possibility of such damages.

The Company is not responsible for delays caused by permitting agencies, material supply chain disruptions, weather conditions, HOA review processes, or other circumstances beyond our reasonable control. Project timelines provided are estimates only and are not guaranteed.

8. Cancellation & Refunds

Under Florida's Home Solicitation Sales Act (Section 501.021, Florida Statutes), if a contract is solicited at your home or a location other than our permanent place of business, you have the right to cancel the contract within three (3) business days of signing. Notice of cancellation must be provided in writing to [email protected] or by certified mail.

After the three-day rescission period, cancellations are subject to the terms specified in your signed service contract. Deposits may be non-refundable if materials have been ordered or permits have been submitted on your behalf. The Company will make reasonable efforts to minimize cancellation costs and will provide an itemized accounting of any non-refundable amounts.

9. Insurance

The Company maintains general liability insurance and workers' compensation coverage as required by Florida law. Certificates of insurance are available upon request. All subcontractors engaged by the Company are required to carry their own liability and workers' compensation insurance. The Client is advised to maintain their homeowner's insurance throughout the project and to notify their insurer of the planned improvements.

10. Website Use

The content on this Site — including text, images, logos, and graphics — is the property of Elevate Construction Miami LLC and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any Site content without our prior written consent.

The Site is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or availability of the Site or its content. We reserve the right to modify, suspend, or discontinue any aspect of the Site at any time without notice.

11. Dispute Resolution & Governing Law

These Terms and any disputes arising from your use of our Site or services shall be governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of such courts.

Before initiating any legal action, both parties agree to attempt to resolve disputes informally by contacting the Company at [email protected]. If a dispute cannot be resolved informally within 30 days, either party may pursue formal legal remedies.

12. Contact Information

For questions about these Terms and Conditions, please contact us: